Most common questions (Troubleshoot)
These are some frequently encountered problems, if you need customer support click here.
I can't find my course/exam...
First, make sure you are logged in and click on 'Course Study Material' or 'Take Exam'. Under 'Active' you should be able to find your course(s). If you are still unable to find your courses, then there may have been a glitch in the system and we may need to fix the issue for you. In this case you can call us during normal business hours or send us an email at firstname.lastname@example.org.
I cannot login to my account...
For the main website - Click 'Forgot Password' and enter in your information. If you do not receive an email or are unsure of your user name or email, give us a call. Once you receive the email, you will then be able to login.
For appointment software - go to your microsite. It is yourname.cemassage.com/backend. Click 'Forgot Password'. Enter in your information and check your email. Copy the new password, login and then you can change your password to whatever you would like.
I failed an exam, now what?
If you failed an exam you have one more opportunity at no additional charge. You will need to contact us to reset your exam. This will be active the next business day. If you fail again, meaning you are going for your third attempt, you will need to purchase the course again by phone at a discounted price.
I cannot take my exam(s) before the one year expiration.
This is no problem at all. Simple give us a call at 1-855-586-9053 during normal business hours. You can purchase a 6 month extension for the exam, or you can do so within your account under 'Extend Expiration'.
I am unable to edit my first or last name
You will need to contact us with documented proof of the name change or error in the name. Documented Proof can include: Driver's License, Identification Card, Passport, and Marriage License.
Accessing Saved Exams
Go to the 'Take Exam' section. The status of the exam will say 'In Progress'. Next to that you will see the Start button. Click it and begin. If you know which page or question number you last entered, simply input that at the top of the exam where it says 'Go to Question Number..."
At this time we do not offer full or partial refunds on any course, product or appointment software sale. See website Terms and Conditions at www.cemassage.com/home/terms.
What information appears on certificates?
Of course all of our information, course title, date of completion, number of hours is on each certificate. Your first and last name, address and license number(s) are on your certificates as well.
- I can't find my course/exam...